Returns and Exchanges

Your first qualifying RMVD order is covered by our 60-Day Guarantee. Submit your request within 60 days after delivery and we will guide you through the authorized return process.

Quick summary

• 60 days from delivery to request a return on your first qualifying order.
• The first opened bottle may be eligible. Additional bottles from a multi-bottle order must be unopened.
• Subscription renewals and repeat orders are not covered by the 60-Day Guarantee.
• Damaged, defective, incorrect, or missing items should be reported within 14 days.
• Returns must be authorized before shipment.

Start a return

1. Email support@rmvd.com with your order number and the reason for the request.
2. We will review the request and send return authorization if it qualifies.
3. Follow the return instructions and use the authorized return address.
4. We will notify you after the return is received and reviewed.

Do not send products to our Neenah business address or directly to the fulfillment warehouse unless your authorization tells you to do so.

Return shipping

If we supply a prepaid return label for a return that is not the result of our error, the actual cost of that label is deducted from your refund. Returns for damaged, defective, or incorrect items are not charged for return shipping.

Refund timing

Approved refunds are generally processed to the original payment method within 10 business days after inspection. Your bank may take additional time to post the credit.

Need help?

Email support@rmvd.com with your order number. The full terms are available in our Refund, Return, and 60-Day Guarantee Policy.